Privacy Notice

Swiftly is a division of Intetrix Solutions. This website, swiftly.africa, is run by Intetrix Solutions (Private) Limited in Zimbabwe (“we”, “us”). In Zambia, Swiftly is operated by Kingdom Technology Solutions, and in South Africa by Chasing Growth (Pty) Ltd.

We follow Zimbabwe’s Cyber and Data Protection Act [Chapter 12:07], Zambia’s Data Protection Act No. 3 of 2021 and South Africa’s Protection of Personal Information Act 4 of 2013, whichever applies to you.

Questions about this notice or your information: privacy@intetrixsolutions.tech.

This notice covers this website and the messages you send us from it. Each Swiftly product, such as SwiftlyBooks or SwiftlyPeople, runs on its own website with its own privacy notice, which applies once you sign up for or use that product.

• When you browse: you don’t need an account, and we don’t ask for your name. Our web server records each request it receives: your internet address (IP), the page, the time and the browser you used. We use these logs to keep the website secure and working.
• When you contact us: if you message us on WhatsApp, we receive your phone number, the name on your WhatsApp profile and what you write. If you email us, we receive your email address and your message. If you ask about bespoke software, we receive what you choose to tell us about your business and what it needs.
• When you use the chat assistant: the questions you type, its answers and the page you are on. We don’t keep the conversation: it stays in the open page until you leave the website. Please don’t type personal or confidential information into it.
• When our staff use the website manager: their name, email address and role, and a record of their sign-ins.

The public pages of this website set no cookies and store nothing on your device. We use no analytics, advertising or social media trackers, and the website loads nothing from other companies’ servers. The chat assistant saves nothing on your device either. The only cookie is the one that keeps our own staff signed in to the website manager.

• To answer your questions and point you to the right product, in a message or through the chat assistant, or to scope and quote for bespoke software you asked about. We do this because you asked us to.
• To keep the website secure, find faults and stop abuse. This is in our legitimate interest in running a safe website.
• To meet our legal duties, for example where a court or regulator requires it.

We do not sell your information, and we will not add you to a mailing list unless you ask to be on one.

We share personal information only with:

• DigitalOcean, LLC, whose servers host this website and its logs;
• our email provider, which delivers and stores the emails you send us;
• WhatsApp, which carries the messages you send us there, under WhatsApp’s own terms and privacy policy;
• OpenAI, which writes the chat assistant’s answers: what you type in the chat, and the page you are on, are sent to OpenAI to produce each answer. Under OpenAI’s terms for business use, it does not use them to train its models, and keeps them for no more than 30 days to detect abuse;
• the company that operates Swiftly in your country (Kingdom Technology Solutions in Zambia, Chasing Growth (Pty) Ltd in South Africa), when your enquiry is about a product there, so that they can help you;
• authorities, where the law requires it.

Some of these keep information outside your country. Where they do, we use terms that protect it as the law requires.

• Web server logs: 30 days.
• Your messages and enquiries: as long as we need them to answer you and follow up, and no longer than two years after we last hear from you, unless you become a customer. The product’s own privacy notice then applies.
• Chat assistant conversations: not kept by us. OpenAI may keep them for up to 30 days, as above.
• Website manager accounts: until the staff member no longer needs access.

• The website is served only over encrypted connections (HTTPS).
• Only our staff can sign in to the website manager. Their passwords are stored only in hashed form, and repeated sign-in attempts are slowed down.
• Only the people who answer enquiries can read the messages you send us.

You have the right to know what personal information we hold about you, to have it corrected, to ask us to delete it or stop using it in the cases the law allows, and to complain. Write to privacy@intetrixsolutions.tech; we answer within 30 days.

You may also complain to the data protection authority in your country: in Zimbabwe, the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), which acts as the Data Protection Authority; in Zambia, the Office of the Data Protection Commissioner; in South Africa, the Information Regulator.

We will update this notice when what we do changes, and show the date of the latest version at the top of this page.